Dyson Expert - Soquel, CA

We are seeking experts with a passion for innovative technology to represent our brand as Dyson Experts. As a Dyson Expert you will specialize in delivering exciting and compelling demonstrations.
Experts will be responsible for sharing product knowledge confidently for the range of Dyson products including Environmental Care, Floor Care, and Personal Care. Experts are responsible for delivering demonstrations, building relationships with our customers and assisting in the sale of Dyson products to achieve specified goals.
Demonstrations are conducted in a variety of retailer locations and events across the United States. This position is part time and requires work shifts on Saturdays, Sundays and some weekday holidays or as business dictates.
Market Overview
Dyson landed in the US in 2002 and within 24 months our technology was market share leader. Our bustling HQ is based in the historic Montgomery Ward Building, overlooking the Chicago River. A few hours down the road in Aurora, our dedicated US Customer Care team now numbers 250 people. And in total, there are over 600 Dyson people working across the US in multiple functions.
But Dyson US is still growing. It's poised to double its footprint and take on new categories. Already a target for our competitors, challenging times are ahead. And our battle-hungry US team are truly fired up.
Function Overview
Our Retail Sales teams epitomise the entrepreneurial spirit that has defined Dyson since day one: ambitious, commercially savvy, and strategically agile. We work with some of the world's biggest retailers, implementing the most profitable long term business plans and driving innovative ways to put our technology into more hands. It requires managing multiple networks of Dyson people. And overseeing many different retail areas ? from instore fixtures to online activation. It takes ownership, courage and tough negotiations. Being constantly driven to see clearer solutions and drive better sales.
Elevate Dyson brand awareness and sales of Dyson products through in store and event demonstrations
Desire to provide excellent service
Conduct planned demonstrations in assigned retail stores to achieve specified sales goals
Capture consumers' attention to participate in high energy, captivating in-store demonstrations and model all aspects of Dyson's brand, culture, and passion for technology
Be a credible product and brand expert by educating consumers on the benefits and features of Dyson products and actively listening to consumers to confidently recommend appropriate Dyson products and comfortably over objections
Maintain responsibility for all demonstration and other POP material; ensure marketing collateral is properly displayed
Driven and self-motivated
Assist with training of new Experts as needed
Demonstrate confidence and competence while demonstrating Dyson products
Communicate clearly, accurately, and in a timely manner with customers, accounts, peers, and District Expert Manager
Actively monitor Dyson's online reporting system to contribute quality feedback and report/confirm attendance
Capture accurate demonstration data and communicate opportunities to District Expert Manager per established guidelines
Build and maintain strong relationships with store personel
Enjoy meeting and interacting with people and demonstrate an enthusiastic and positive attitude
Develop sales and relationships with retailers assigned in specific territory
Achieve a high level of performance to the sales goal of assigned territory
Deliver exemplary support and drives sales
Support Brand Focus Days, events and linear/fixture maintenance
Other Requirements
Ability to lift, push, pull up to 30 lbs., potentially overhead
Ability to stand on your feet for up to eight hours at a time
Ability to provide own transportation to various store locations
High aptitude with electronics and technology
Access to a private computer with the following software:
Must have computer with Windows 7 or above or Apply Machine with software 10.9x or above.
Must have Internet Explorer 7.x or above, Firefox 3.x or above, or Safari (Mac)
Cell Phone with smart phone capabilities
Minimum iOS 8.0 (iPhone 4S / iPad mini 1 / iPad2)
Recommended iOS 10 (iPhone 5 / iPad mini 2 / iPad 4th gen)
Minimum software 4.0.3/4.0.4 Ice Cream Sandwich (released 2011)
Recommended software 6.0 Marshmallow / 7.0 Nougat
Experience and Education
Dyson Behaviors
HS Diploma or GED required
Bachelor Degree a plus
1 year experience in a public interfacing role required
Ability to work weekends, some weekday holidays and as business dictates, including up to an hour a week for administrative work
Must have a professional demeanor
Ability to understand the Dyson brand and uphold its integrity at all times
Strong communication and presentation skills essential
Charismatic and outgoing personality
Good understanding of retail business operations; local market knowledge is a plus
Must have intermediate computer skills and proficiency in Microsoft Office
Must be self-motivated and be able to work well independently
Must be available to attend and actively participate in team meetings conference calls
Must have a valid drivers license with good driving record; reliable transportation, and ability to travel within designated region
Leading Self:
Attuned ? Being emotionally smart
Fighter ? Getting the best result
Architect ? Creating the climate for success
Benefits Overview
Dyson US monitors the market to make sure we offer competitive salaries and retirement plans. But financial rewards are just the start of a successful career at Dyson. Professional growth and new opportunities are driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a dress code reflecting our creative engineering spirit, it's an exciting team environment geared to fuelling and realising ambition.
Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you are interested in applying for employment with Dyson and need a reasonable accommodation for any part of the application process, please send an e-mail with your contact information, the job number of the position for which you are interested in applying, and the nature of your request to careers.us@dyson.com or call (312) 706-2260

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